Client Success Specialist

Tampa, FL · Full-Time

As a Harness Client Success Specialist, you'll be a product expert who ensures clients are trained effectively on the platform, execute their campaigns efficiently and work with them to troubleshoot common issues as they arise. As the key touch-point between Harness and our customers, you will drive details and efficiencies for their campaigns while also acting as a strategic partner to grow their donors on our platform and build strong relationships with our clients.

Harness is Tampa’s premier, award-winning startup. Founded on the simple premise of making fundraising personal, affordable, and more connected, Harness is the world’s first and only Connected Giving platform.

Responsibilities:

  • Work with to finalize creative briefs and set up campaigns in the Harness platform
  • Onboard clients to the platform
  • Ensure they successfully and efficiently manage their campaigns
  • Manage incoming client service requests from all clients

Qualifications:

  • 2-5 yrs of relevant experience, preferably with a fundraising, marketing or ad tech platform
  • Experience and familiarity with the digital and social ad landscape
  • Proven history of client satisfaction and above average retention rate
  • Ability to manage a high volume of clients and requests at once.
  • Start up experience is a plus!
  • Live in the Tampa city area or willing to relocate

Preferred:

  • Knows how to prioritize
  • Can manage large volumes of work while remaining organized and proactive.
  • Is excited about owning our clients and growing an efficient and effective system to manage and grow this line of revenue.
  • Can set expectations and reinforce them in an engaging and friendly way
  • Communicates well and often, both internally and externally
  • Is comfortable making decisions on their own, but knows when to ask for help
  • Cares about what we're building
  • Is reliable; we need to depend on each other!
  • Is patient, kind, respectful, and honest

Thank you for your interest in working at Harness! We're excited to learn more about you and what you can bring to the team!

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