Client Success Specialist

As a Harness Client Success Specialist, you'll be a product expert who ensures clients are trained effectively on the platform, execute their campaigns efficiently and work with them to troubleshoot common issues as they arise. As the key touch-point between Harness and our customers, you will drive details and efficiencies for their campaigns while also acting as a strategic partner to grow their donors on our platform and build strong relationships with our clients.

Harness is Tampa’s premier, award-winning startup. Founded on the simple premise of making fundraising personal, affordable, and more connected, Harness is the world’s first and only Connected Giving platform.

Responsibilities:

• Work with to finalize creative briefs and set up campaigns in the Harness platform
• Onboard clients to the platform
• Ensure they successfully and efficiently manage their campaigns
• Manage incoming client service requests from all clients

Qualifications:

• 2-5 yrs of relevant experience, preferably with a fundraising, marketing or ad tech platform
• Experience and familiarity with the digital and social ad landscape
• Proven history of client satisfaction and above average retention rate
• Ability to manage a high volume of clients and requests at once.
• Start up experience is a plus!
• Live in the Tampa city area or willing to relocate

Preferred:

• Knows how to prioritize
• Can manage large volumes of work while remaining organized and proactive.
• Is excited about owning our clients and growing an efficient and effective system to manage and grow this line of revenue.
• Can set expectations and reinforce them in an engaging and friendly way
• Communicates well and often, both internally and externally
• Is comfortable making decisions on their own, but knows when to ask for help
• Cares about what we're building
• Is reliable; we need to depend on each other!
• Is patient, kind, respectful, and honest

Thank you for your interest in working at Harness! We're excited to learn more about you and what you can bring to the team!